TERMS & CONDITIONS REFERING TO

THE BALLOON SHOP HEREFORD

REGISTERED ADDRESS

20 B COMMERCIAL ROAD

HEREFORD

HR1 2BD

 

Ordering

Ordering can be done in person, on line or over the telephone at the above business address, should any queries occur please contact by telephone Monday to Friday between the hours of 10am to 5.30pm (apart from bank & public holidays) & Saturdays between the hours of  9am to 4pm or alternatively via e mail at theballoonshop@hotmail.co.uk

 

Payment

Payment can be made by credit/debit card cash or cheque. Cheques take 5 working days to clear therefore orders cannot be fulfilled until clearance has been obtained. All payments must be received in full prior to an order, delivery or function being done. Only in a pre arranged agreement by The Balloon Shop Hereford can a customer be invoiced and payment must be received within 14 days from the date of the invoice.

 

Delivery & Delivery Charges

18” boxed balloons are sent by Royal Mail first class this is charged at £4.00 in addition to the cost of the boxed balloon, If any additional items are added in to the box making it heavier then postage will be charged accordingly. If the customer requires the item to be signed for this will also be charged accordingly. We do not offer a guaranteed delivery on a Saturday and do not offer a refund for a failed deliveries on a Saturdays, we do strongly recommend that Saturday deliveries are sent to arrive on a Friday and the parcel to be marked `DO NOT OPEN UNTIL SATURDAY` for some of the more remote areas a next day delivery is not possible. Please contact us if in doubt or view the Royal Mail pages for more detailed information. For all deliveries it is the responsibility of the customer to provide a full address with a postcode where the goods can be received we cannot accept any responsibility for delayed deliveries if you give us incorrect postcodes or if the postcode is missing or incomplete.. For local deliveries if the receiver is not at the address at the time of the delivery please give an alternative either workplace or a neighbour. Special delivery instructions such as leave in porch or with a neighbour or behind dustbin should the customer request the goods be left unattended we cannot be held responsible should the goods go missing or get damaged. If goods are received in a damaged condition we must be notified immediately within 24 hours of the delivery. The outer box and its contents must be kept available for inspection if requested. Our liability for damage is limited to a full refund of the amount of the purchased item. We The Balloon Shop Hereford cannot be responsible for delay or failure to deliver products promptly if such action is caused by strikes, riots, war, severe weather conditions, extreme flooding or any labour problems or our suppliers failing to deliver to us or any other circumstances that we have no control over.

The average flying time for a helium foil balloon is 6-8 days, customers should note that Royal Mail may store parcels in cold temperatures causing helium to deflate, however when placed back in a warm environment the helium rapidly expands again.

If for any reason we are out of stock of a certain item or items The Balloon Shop Hereford reserves the right to replace them with an item of similar style, colour & theme at the same price or of a greater value. We will of course choose the most appropriate item as a substitute.

 

Cancellation

Orders can be cancelled up to 7 days before the event, balloon in a box orders can be cancelled up to 24 hours before the delivery time is due. In the case of the above a full refund will be given. If it is after the above mentioned terms any deposits will be forfeited.

 

Unforeseen Circumstances & Faulty Items

We (The Balloon Shop Hereford) take the up most pride in all work and always make sure all products and jobs under taken are of the best quality, however occasionally due to unforeseen circumstances items may fail or be faulty also the items could have been tampered with (if in an area where balloons have been left i.e. .venue/function room etc…) The Balloon Shop Hereford takes no responsibility for this.

 

Privacy Policy

All personal information gathered by The Balloon Shop Hereford shall be used in the purpose of your order but may be kept for future promotional events by ourselves.

 

The Balloon Shop Warning

Balloons are made from natural latex rubber and are not suitable for young children. Children under 8 years can choke or suffocate on uninflated or broken balloons. Keep uninflated balloons from children. Discard broken balloons at once. Young children should be supervised with balloons at all times.

Helium gas should not be inhaled.

 

Contacting Us:

We can be contacted via the following methods:

By e mail: theballoonshop@hotmail.co.uk

By telephone: 01432 355985

In writing to:

 The Balloon Shop Hereford

20 B COMMERICAL ROAD

HEREFORD

HR1 2BD